Warranty Policy
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Coverage
At Souk Lights, we are dedicated to providing high-quality lamps and ensuring your satisfaction with your purchase. We offer a 2-year warranty on all lamps purchased from our store.This warranty covers:
- Structural defects in materials or workmanship.
- Malfunctions of electrical components (excluding bulbs).
- Issues with the finish or appearance due to manufacturing defects.
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Exclusions
This warranty does not cover:- Normal wear and tear.
- Damage caused by misuse, accidents, or improper installation.
- Damage caused by unauthorized repairs or modifications.
- Bulbs and other consumable items.
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Claims Procedure
If you believe your lamp qualifies for a warranty claim, please contact us at contact@tsouklights.com. Provide the following information:- Proof of purchase (receipt or order confirmation).
- Clear photos or videos showing the issue.
- A detailed description of the problem.
Once we receive your claim, we will evaluate the issue and determine the appropriate solution, which may include repair, replacement of parts, or a full replacement of the lamp, at our discretion.
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Return Shipping Exception
If return shipping is required as part of your warranty claim, we will provide instructions and cover the shipping costs. -
Important Notes
- Ensure that your lamp is installed and used according to the manufacturer’s instructions to avoid voiding the warranty.
- Unauthorized modifications or alterations to the lamp may void the warranty.
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Contact Us
For any questions regarding our warranty policy or to initiate a warranty claim, please reach out to us at contact@souklightscom. -
Company Information
- Business Name: Atlas Soul LLC
- Business ID: 2024-001472084
- Business Registration Address: 32 N Gould St, Sheridan, Wyoming 82801, USA
- Business Email: contact@atlasoullc.com
- Business Phone: +1 307 392 4816
- Warehouse & Manufacturing Location: Medina Souk, Ben Youssef N°151, 40000 – Marrakech, Morocco
- Customer Support Email: contact@souklights.com
Thank you for choosing At Souk Lights! We are committed to ensuring that you enjoy your lamps for years to come.