Warranty Policy

  1. Coverage

    At Souk Lights, we are dedicated to providing high-quality lamps and ensuring your satisfaction with your purchase. We offer a 2-year warranty on all lamps purchased from our store.

    This warranty covers:

    • Structural defects in materials or workmanship.
    • Malfunctions of electrical components (excluding bulbs).
    • Issues with the finish or appearance due to manufacturing defects.

  2. Exclusions

    This warranty does not cover:

    • Normal wear and tear.
    • Damage caused by misuse, accidents, or improper installation.
    • Damage caused by unauthorized repairs or modifications.
    • Bulbs and other consumable items.

  3. Claims Procedure

    If you believe your lamp qualifies for a warranty claim, please contact us at contact@tsouklights.com. Provide the following information:

    • Proof of purchase (receipt or order confirmation).
    • Clear photos or videos showing the issue.
    • A detailed description of the problem.

    Once we receive your claim, we will evaluate the issue and determine the appropriate solution, which may include repair, replacement of parts, or a full replacement of the lamp, at our discretion.

  4. Return Shipping Exception

    If return shipping is required as part of your warranty claim, we will provide instructions and cover the shipping costs.

  5. Important Notes

    • Ensure that your lamp is installed and used according to the manufacturer’s instructions to avoid voiding the warranty.
    • Unauthorized modifications or alterations to the lamp may void the warranty.

  6. Contact Us

    For any questions regarding our warranty policy or to initiate a warranty claim, please reach out to us at contact@souklightscom.

  7. Company Information

    • Business Name: Atlas Soul LLC
    • Business ID: 2024-001472084
    • Business Registration Address: 32 N Gould St, Sheridan, Wyoming 82801, USA
    • Business Email: contact@atlasoullc.com
    • Business Phone: +1 307 392 4816
    • Warehouse & Manufacturing Location: Medina Souk, Ben Youssef N°151, 40000 – Marrakech, Morocco
    • Customer Support Email: contact@souklights.com

Thank you for choosing At Souk Lights! We are committed to ensuring that you enjoy your lamps for years to come.