Exchange, Return, and Cancellation Policy

  1. Returns and Refunds

    At Souk Lights  , we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, you can return it within 14 days of delivery for a full refund or exchange.

    • The item must be in the same condition as when received, with all original packaging and tags intact.
    • The buyer is responsible for the return shipping costs.

  2. Cancellation Policy

    • Cancellation Eligibility: You may cancel your order within 12 hours of placing it, provided the order has not yet been shipped.
    • Please note that customized orders cannot be canceled once they are placed.
  3. Exchanges

    • If you wish to exchange an item for a different size or color, please contact us to confirm availability.
    • The buyer is responsible for the return shipping costs of the original item as well as any additional shipping fees for the exchanged item.

  4. Need Assistance?

    If you have any questions regarding our refund, return, or exchange policies, or if you need help with a return or exchange, don’t hesitate to reach out to us. We’re here to assist you!

  5. Company Information

    • Business Name: Atlas Soul LLC
    • Business ID: 2024-001472084
    • Business Registration Address: 32 N Gould St, Sheridan, Wyoming 82801, USA
    • Business Email: contact@atlasoullc.com
    • Business Phone: +1 307 392 4816
    • Warehouse & Manufacturing Location: Medina Souk, Ben Youssef N°151, 40000 – Marrakech, Morocco
    • Customer Support Email: contact@souklights.com

Thank you for choosing Souk Lights! We’re committed to ensuring your shopping experience is seamless and enjoyable.