Exchange, Return, and Cancellation Policy
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Returns and Refunds
At Souk Lights , we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, you can return it within 14 days of delivery for a full refund or exchange.- The item must be in the same condition as when received, with all original packaging and tags intact.
- The buyer is responsible for the return shipping costs.
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Cancellation Policy
- Cancellation Eligibility: You may cancel your order within 12 hours of placing it, provided the order has not yet been shipped.
- Please note that customized orders cannot be canceled once they are placed.
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Exchanges
- If you wish to exchange an item for a different size or color, please contact us to confirm availability.
- The buyer is responsible for the return shipping costs of the original item as well as any additional shipping fees for the exchanged item.
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Need Assistance?
If you have any questions regarding our refund, return, or exchange policies, or if you need help with a return or exchange, don’t hesitate to reach out to us. We’re here to assist you!- Email: contact@souklights.com
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Company Information
- Business Name: Atlas Soul LLC
- Business ID: 2024-001472084
- Business Registration Address: 32 N Gould St, Sheridan, Wyoming 82801, USA
- Business Email: contact@atlasoullc.com
- Business Phone: +1 307 392 4816
- Warehouse & Manufacturing Location: Medina Souk, Ben Youssef N°151, 40000 – Marrakech, Morocco
- Customer Support Email: contact@souklights.com
Thank you for choosing Souk Lights! We’re committed to ensuring your shopping experience is seamless and enjoyable.