Shipping policy

  1. Shipping Options

    Souk lights offers two shipping options to suit your needs:

    • Standard Priority Shipping: Delivery is typically within 9-15 business days from the date of shipment. Delivery times may vary based on the destination.
    • Express Shipping: For faster delivery, we offer express shipping for an additional fee on most orders. Using reliable carriers such as FedEx and DHL, express shipping usually takes 3-5 business days from the shipment date.

  2. Handling Time

    • In-Stock Lamps: For items available in stock, please allow 2-3 business days for handling.
    • Customized Lamps: Lamps with custom features require 6 to 12 business days for handling, depending on the specifics of customization. Precise details will be provided based on your order.
    • Made-to-Order Lamps: For lamps crafted specifically upon order, handling takes approximately 5-7 business days.

  3. Upgrading to Express Shipping

    Customers wishing to upgrade to express shipping can request this by contacting us. Please be aware that additional fees will apply.

  4. Additional Information

    Shipping costs do not include local customs duties, taxes, or import fees that may be required upon delivery. Customers are encouraged to verify whether additional charges apply to their destination.

  5. Company Information

    • Business Name: Atlas Soul LLC
    • Business ID: 2024-001472084
    • Business Registration Address: 32 N Gould St, Sheridan, Wyoming 82801, USA
    • Business Email: contact@atlasoullc.com
    • Business Phone: +1 307 392 4816
    • Warehouse & Manufacturing Location: Medina Souk, Ben Youssef N°151, 40000 – Marrakech, Morocco
    • Customer Support Email: contact@souklights.com

For any questions about your shipping options or order status, please reach out to us at Souk Lights.